Privacy & Terms
Everything you need to know about how we handle your data and the rules that govern your use of FastMe.
Last updated: May 7, 2026
This Privacy Policy applies to FastMe (https://fastme.io), including our WordPress plugin, dashboard, and all related services. By using FastMe, you agree to the collection and use of information as described here.
1. Information We Collect
Account Information
When you create a FastMe account we collect your name, email address, and a hashed password. If you sign up through Google OAuth, we receive your name, email, and profile picture from Google.
Billing Information
Payments are processed by Stripe. We never store your full credit card number. We only retain the last four digits of your card, card brand, and billing name as provided by Stripe after a successful transaction.
WordPress Site Data
When you activate the FastMe plugin on a WordPress site, the plugin sends your license key and domain name to our servers to validate the license. We do not access, read, or store your WordPress database content, posts, users, or passwords.
Usage & Analytics
We collect anonymised usage data such as which dashboard features you interact with, error logs, and performance metrics. This data does not include personal information and is used solely to improve the product.
Log Data
Our servers automatically record standard log data when you access FastMe: IP address, browser type, referring URL, pages visited, and timestamps. Logs are retained for 30 days and then deleted.
2. How We Use Your Information
- Provide, maintain, and improve the FastMe plugin and dashboard
- Validate and manage your license key and active domain slots
- Process payments and send billing receipts via Stripe
- Send transactional emails (account confirmation, password reset, subscription renewal notices)
- Respond to your support requests and contact form submissions
- Detect and prevent fraud, abuse, or unauthorised access
- Analyse anonymised usage patterns to prioritise product improvements
- Comply with legal obligations
3. How We Share Your Information
We do not sell your data
FastMe does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share data with trusted third-party service providers who help us operate FastMe, including Stripe (payment processing), AWS / DigitalOcean (cloud hosting), and email delivery providers.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of FastMe, our users, or the public.
Business Transfers
If FastMe is acquired, merged, or substantially restructured, your data may be transferred as part of that transaction. We will notify you by email before your data is subject to a different privacy policy.
5. Data Retention
Active Accounts
We retain your account data for as long as your account is active or as needed to provide you with the service.
After Cancellation
When you cancel your subscription your account and associated data remain accessible for 30 days in case you wish to reactivate. After 30 days, your personal data is permanently deleted from our production systems.
Billing Records
We are required to retain billing and invoice records for a minimum of 7 years to comply with financial regulations.
6. Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted using TLS. Passwords are stored using industry-standard bcrypt hashing. Access to production systems is restricted to authorised personnel protected by multi-factor authentication.
7. Your Rights
Access & Portability
You can request a copy of the personal data we hold about you at any time by emailing us.
Correction
You can update your name and email directly from the dashboard Settings page. For other corrections, contact us.
Deletion
You can request deletion of your account and personal data by emailing us. We will action deletion within 30 days, subject to any legal retention requirements.
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email. Transactional emails cannot be opted out of while your account is active.
GDPR & CCPA
If you are located in the European Economic Area or California, you have additional rights under GDPR and CCPA respectively.
8. Third-Party Links
The FastMe website and documentation may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Children's Privacy
FastMe is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes we will notify you by email at least 7 days before the changes take effect.
11. Contact Us
If you have any questions about this Privacy Policy please contact us at support@fastme.io. We aim to respond within 2 business days.